Frequently asked questions

Is there any restrictions to unlimited bandwidth?

You must comply to fair bandwidth usage policy. Read more

How many sub-domains i can create?

We do not limit the sub-domains number. You are limited only to your plan’s disk space.

How many databases i can create?

We do not limit the databases number. You are limited only to your plan’s disk space.

How can i create cron jobs?

Login to your DirectAdmin panel and click on Cronjobs link. Add new entry with your desired time and command similar like this: curl -s

How to connect to Phpmyadmin?

You can access Phpmyadmin by this url: Once there, type your database username and password to enter.

How to connect to FTP?

You can use free FTP client like FileZilla. Open your FTP client and enter credential information from the email you receive from us. The automated email was sent after plan ordering. If you lost the email please contact us, we will resend it.

I have trouble with FTP connection

Double check your login information to server, make sure the port is set to 21. We recommend using free FTP client FileZilla with TLS 1.2 protocol (Use explicit FTP over TLS if available). The secure server requires transfer type to be made in binary mode. Also you are advised to limit your simultaneous connections to 1.

How the backup system works?

Our backup system is free and automatic for all our plans. We maintain monthly, weekly and daily backups of your website files, email, databases and even your account configuration settings. These backups are kept on separate system for security and peace of mind.

Why does the PageSpeed Module is not working?

The PageSpeed Module is disabled by default. In order to turn it on place this code inside your .htaccess file:

<IfModule pagespeed_module>
ModPagespeed on

Read more about PageSpeed Module here.

How can i disable Varnish cache?

The Varnish Cache is enabled by default. If for some reason you want to disable it, type this line inside your .htaccess file:

Header set Cache-Control “max-age=0, private, no-cache, no-store, must-revalidate”

Read more about Varnish Cache here.

How can i force redirect to https?

If you have SSL enabled in your panel and you want to force redirect http to https insert those lines inside your .htaccess file:

RewriteCond %{SERVER_PORT} !^443$
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} [R=301,L]

If you are having difficulties please contact us, we will help you out.

How many email accounts i can create?

We do not limit the email accounts number. Same goes for mailing lists, forwards, autoresponders. You are limited only to your plan’s disk space.

Do you provide web mail service?

Yes. We provide web mail service. You can access Roundcube by this url:

What are the email configuration settings?

You receive the email after the ordering with  email configuration settings. In case you lost the configuration settings:


POP configuration:
POP server:
Port: 995 (for SSL)


IMAP configuration:
IMAP server:
Port: 993 (for SSL) or 143 (for TLS)


SMTP configuration:
SMTP server:
Port: 465 (for SSL) or 587 (for TLS)


We are not allowing insecure connections.

Can i send unsolicited commercial emails?

No. Sending of unsolicited commercial emails (spam) through the network is prohibited.

Is there any limit for outgoing mail?

Yes. We apply a limit of 250 emails per day. If you need to increase the limit, please contact us.

What payments you accept?

We are using PayPal Express payment processing system and only accept PayPal payments at this time.

Can I get a refund?

You are eligible for a refund if you cancel your account within 30 days of sign-up, you will, upon request, receive a full refund on the hosting fees paid. It does not include any setup or one-time service fees.

My account got suspended due missed payment. What to do?

Suspended accounts can be re-activated upon payment of the account reactivation fee of 4.95 €. You can re-activate your plan in “My orders” section in user panel. If more than 72 hours passed, please contact us.

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